Mastering the Transition: The CRM Rivalries Reshaping Healthcare
Authored by Lennie Kwan
Author
Lennie Kwan
Senior Vice President, Enterprise Platforms
As Klick’s Senior Vice President of Enterprise Platforms, Lennie Kwan has a 17-year career focused on digital transformation across various industries. He specializes in omnichannel transformation, CRM, digital marketing, data analytics, and cloud computing. Lennie’s journey began at TELUS as Chief Architect and extended through strategic roles at Manulife/John Hancock and Race Roster. At Klick, he oversees the CRM Center of Excellence, advancing CRM, marketing automation, and data management for health and life sciences. His leadership drives innovative, data-centric solutions that enhance healthcare engagement and outcomes.
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